ServiceNow Dublin

EXPANDING PRESENCE IN IRELAND

When ServiceNow needed more space for their growing company, they chose a prestigious address in the heart of Dublin, and turned to Structure Tone Dublin to fit-out 90,000sf across four floors. This move quadrupled ServiceNow’s square footage and is part of the firm’s longterm vision to retain and attract top talent. Just a few years ago, the Structure Tone team fitted-out the original
ServiceNow offices. With that first lease expiring, the team worked with the client to fast track the new project and set multiple timelines to handover each phases. Thomas Kennedy, senior project manager, and Darren Doyle, project manager, played integral roles on both jobs and provided continuity and experience. “Our longstanding relationships help us best serve the client—we know the landlord, the engineers, and the architects, and we even worked with the same ServiceNow office staff,” says Doyle. Maeve Carmody, ServiceNow Workplace Services site lead, said that their workforce is mostly hybrid, and their goal was to create a desirable place to work that would draw people in. Location was a priority, as well as a welcoming, luxurious atmosphere. The project incorporates high-end finishes, acoustic ceilings, and carved panels that rotate to open and close off collaborative spaces. Employees can look forward to stunning views of the city, state-of-the-art workspaces, mothers’ rooms, and a café.

ENVIRONMENTAL COMMITMENT

This project was part of ServiceNow’s internal sustainability initiative, currently in beta, known as the Sustainable Design and Construction Standards (SD&CS). They plan to extend these guidelines to all future offices.

The initiative incorporates elements from both LEED and WELL building standards, covering areas such as carbon tracking, waste management, water usage, energy efficiency, and health and wellness.

This is the first rollout of the initiative in Europe, so Structure Tone Dublin’s sustainability & BCaR supervisor, Kiarán McNerney, modified the American material certification standards to align with European counterparts. His experience with adjusting LEED and WELL credits to match European equivalents meant Structure Tone could provide crucial insights to ServiceNow’s sustainability consultants for future international projects.

This project also marked Structure Tone’s first endeavor in actively tracking carbon emissions—specifically modules A1 to A3. To achieve this, they tracked, categorised, an quantified all materials used on the project.

OFFICE ENVIRONMENT

Carmody spoke of the ServiceNow vision for the office interior, “We wanted to create an environment with elements of the local features of Dublin especially its architecture and history.” The sixth-floor color scheme is oxidised copper, which echoes the roofs of the city. It houses a large event space which will be used for all-staff events and client meetings. On the fifth floor, a green motif mirrors the treetops, it is home to executive and administrative offices. The third and fourth floors feature burgundy to represent the brick of Dublin’s historic buildings and are dedicated to flexible work, training, and meeting spaces.

According to Carmody, the plan is successful. “Our utilisation rate is already at 40% and there is an upsurge in employees coming into the office. We are seeing our teams meeting onsite and there is a snowball effect with regard to the number of events,” she says.

EXCEEDING EXPECTATIONS

Doyle spoke of the challenges the Structure Tone team encountered during the project. The tight timeline and hard deadline for move-in required prioritising the workload. The fifth and sixth floors were completed in March, the fourth floor was finished in mid-April, and the third floor was handed over in early May. The final phases of the project were completed on overnight shifts to eliminate any disruption to ServiceNow’s daily operations.

One of the features that makes the address so popular with commuters—the streetcar line in front of the building—was challenging from a construction standpoint. All deliveries had to be made using a one lane road leading to the back of the building. Other contractors were working in the building, so the team had a three to four week look ahead schedule and daily delivery meetings with all stakeholders in the building to ensure that materials were available. A hoist was installed to serve all floors of the building.